NearSearch

Your data

Account Deletion

You can permanently delete your account and all associated data directly from the app. No email or form submission is required.

Published by
Ezo Technologies Private Limited
Applies to
Dhanda AI · NearSearch: Local AI Rank

How to delete your account

You can permanently delete your account and all associated data directly from the App. No email or form submission is required.

Steps

  1. Open the Dhanda AI or NearSearch app on your device
  2. Go to Settings (tap your profile icon or the menu icon)
  3. Tap Account
  4. Tap Delete Account
  5. Read the confirmation notice and tap Confirm Delete

Your account deletion will be processed immediately.

What gets deleted

When you delete your account, the following data is permanently removed:

Data removed on deletion
Data Deleted
Your phone number and profile Immediately
Business profile and listings Immediately
AI-generated content and posts Immediately
Contacts / CRM data Immediately
Media files uploaded to the App Immediately
Subscription and account history Within 30 days
Push notification tokens Immediately
Linked accounts (Google, Facebook, Instagram) Disconnected immediately

Data retained after deletion

Some data is retained for the periods required by law or for legitimate business purposes:

Data retained after deletion
Data Retention period Reason
Payment and transaction records 7 years Statutory financial record-keeping obligation
Crash and diagnostic logs Up to 90 days Technical stability and fraud prevention
Anonymised / aggregated analytics Indefinitely Cannot be linked back to you

Effect on linked accounts

Deleting your account disconnects all linked third-party accounts (Google Business Profile, Facebook Page, Instagram Business) from our App. It does not delete those accounts on the respective platforms — you will need to revoke the App’s access separately in each platform’s settings:

Effect on active subscriptions

Important

Deleting your account does not automatically cancel an active subscription. If you have an active subscription, please cancel it before deleting your account.

  • Subscriptions are managed directly through the App via our payment providers (PhonePe or Cashfree).
  • Contact support@ezobooks.in if you need help cancelling your subscription.

See the Refund & Cancellation Policy for how cancellation and refunds work.

Can’t access the App?

If you are unable to access the App to initiate deletion, you can request account deletion by email:

Email
support@ezobooks.in
Subject
Account Deletion Request
Include
The mobile number registered to your account

We will process your deletion request within 30 days of verification.

EU / EEA and UK users — right to erasure (GDPR Art. 17 / UK GDPR)

Under the GDPR and UK GDPR, you have the right to erasure (“right to be forgotten”). Deleting your account through the App or by contacting us constitutes a valid erasure request. We will confirm completion of the erasure within 30 days of your request (extendable by a further two months for complex requests, with notice to you).

Data Protection Authority complaints:

India users — DPDPA 2023

Under India’s Digital Personal Data Protection Act 2023, you have the right to erasure of your personal data. Account deletion through the App or by email to support@ezobooks.in constitutes a valid erasure request. Unresolved grievances may be escalated to the Data Protection Board of India.

Contact

For any questions about account deletion or your data:

Ezo Technologies Private Limited

Flat No. 404, Jeevdani Apartment
Sector 20, Airoli Gaon, Airoli
Thane, Maharashtra, India – 400708

Email: support@ezobooks.in
Web: nearsearch.com/privacy-policy