Skip to main content
NearSearch
  1. Home
  2. EULA

Legal

End User License Agreement

This Agreement is a legally binding contract between you and Ezo Technologies Private Limited governing your use of the NearSearch: Local AI Rank app. Please read Section 18 carefully — it contains a binding arbitration provision and a class-action waiver.

Published by
Ezo Technologies Private Limited
Applies to
NearSearch: Local AI Rank — iOS com.ezo.nearsearch · Android com.ezo.nearsearch
Effective date
29 June 2022
Version
1.0 (Worldwide — excludes India)
Contact
support@ezobooks.in
Contents

On this page

  1. Part I — Core Agreement
  2. 1. Definitions
  3. 2. Acceptance and eligibility
  4. 3. License grant
  5. 4. License restrictions
  6. 5. Accounts and security
  7. 6. AI-generated content
  8. 7. Third-party services
  9. 8. Device permissions
  10. 9. Subscriptions and billing
  11. 10. Your content and data
  12. 11. Acceptable use
  13. 12. Intellectual property
  14. 13. DMCA / copyright
  15. 14. Updates and availability
  16. 15. Disclaimer of warranties
  17. 16. Limitation of liability
  18. 17. Indemnification
  19. 18. Dispute resolution
  20. 19. Governing law
  21. 20. U.S. state privacy rights
  22. 21. California notice
  23. 22. Export controls
  24. 23. U.S. Government end users
  25. 24. Term and termination
  26. 25. Store-specific terms
  27. 26. General
  28. 27. Contact
  29. Part II — Regional compliance
  30. 28. Order of precedence
  31. 29. European Union / EEA
  32. 30. United Kingdom
  33. 31. Other jurisdictions
  34. 32. App store distribution
Please read carefully

This Agreement contains a binding arbitration provision and a class-action waiver (Section 18) that affect your legal rights. These do not apply to EU/EEA or UK consumers — see Sections 29.4 and 30.5.

This End User License Agreement (“Agreement” or “EULA”) is a legally binding contract between you (an individual or the business entity you represent, “you”, “your”, or “User”) and Ezo Technologies Private Limited (the “Licensor”), governing your download, installation, access to, and use of the NearSearch: Local AI Rank mobile application, together with any updates, related documentation, and services (collectively, the “App”).

By downloading, installing, accessing, or using the App, or by tapping “I Agree” / “Accept”, you agree to be bound by this Agreement, including Section 18. If you do not agree, do not use the App and delete any copy in your possession.

This Agreement is available worldwide except in India. It consists of Part I — Core Agreement (Sections 1–27) and Part II — International & Regional Compliance (Sections 28–33). Where Part II applies to you based on your country of residence, it prevails over any conflicting provision in Part I to the extent of the conflict.

Part I — Core Agreement

1. Definitions

“App”
The NearSearch: Local AI Rank mobile application, including all software, content, features, updates, and documentation.
“Account”
The user account created via mobile-number + one-time password (OTP) required to use the App.
“Linked Accounts”
Third-party accounts you connect, including Google Business Profile, Facebook Page, and Instagram Business.
“AI Features”
Features that generate or transform text, images, video, recommendations, or voice responses using artificial-intelligence models, including the in-app Voice Agent (Section 6).
“Your Content”
Business information, media, contacts, messages, reviews, and other data you upload, import, or generate through the App.
“Subscription”
A paid plan granting access to premium features for a recurring term (Section 9).
“Stores”
The Apple App Store and the Google Play Store.
“Privacy Policy”
The Licensor’s privacy policy at nearsearch.com/privacy-policy, incorporated by reference.

2. Acceptance and eligibility

  1. 2.1You must be at least 18 years old and able to form a binding contract under applicable law in your country of residence. The App is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
  2. 2.2The App is intended for business use. If you accept on behalf of a business entity, you represent that you are authorized to bind that entity, and “you” refers to that entity.
  3. 2.3You represent that you are permitted to use the App under the laws of your country of residence and are not barred from using the App under any applicable law or regulation.

3. License grant

Subject to your compliance with this Agreement, the Licensor grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use one copy of the App on a mobile device you own or control, solely for your internal business purposes. The App is licensed, not sold. All rights not expressly granted are reserved.

4. License restrictions

You shall not, and shall not permit any third party to: (a) copy, modify, or create derivative works of the App except as permitted; (b) reverse engineer, decompile, or disassemble the App, except to the limited extent this restriction is prohibited by applicable law; (c) rent, lease, lend, sell, sublicense, or distribute the App; (d) remove or alter proprietary notices; (e) circumvent security, authentication, licensing, or usage-limiting features; (f) use the App to build a competing product; (g) use automated means to access the App except via official interfaces; or (h) use the App in violation of any Linked Account terms or applicable law.

5. Accounts and security

  1. 5.1Access requires an Account created via mobile number and one-time password (OTP). Google Sign-In is used solely to connect your Google Business Profile as a Linked Account (Section 7) and is not a method of Account login. You agree to provide accurate information and keep it current.
  2. 5.2You are responsible for all activity under your Account and for safeguarding your device and credentials. Notify us promptly at support@ezobooks.in of any unauthorized use.
  3. 5.3We may suspend or terminate Accounts we reasonably believe are fraudulent, abusive, or in breach of this Agreement.

6. AI-generated content and features

  1. 6.1The App uses third-party and proprietary AI models (which may include OpenAI, Google Gemini, Anthropic Claude, and Hugging Face models) to generate posts, review replies, marketing creatives, keyword suggestions, analytics, voice responses, and other outputs (“AI Output”). The App’s Voice Agent feature uses your device microphone and a real-time audio connection to the Licensor’s servers to deliver voice-driven business management assistance; audio is processed by the Licensor’s backend and is not stored beyond the session unless stated otherwise in the Privacy Policy.
  2. 6.2No guarantee of accuracy. AI Output is generated automatically and may be inaccurate, incomplete, outdated, or unsuitable. It is provided for your review and does not constitute professional, legal, financial, or marketing advice.
  3. 6.3Your responsibility. You are solely responsible for reviewing, editing, and approving all AI Output before it is published to your Google Business Profile, social pages, customers, or any third party, and for ensuring it is lawful, truthful, non-infringing, and compliant with the policies of the platforms on which it is posted, and with applicable advertising and consumer-protection laws in your jurisdiction (including, for U.S. users, FTC guidelines on endorsements and reviews; for EU users, Directive 2005/29/EC on unfair commercial practices and national implementing laws; for UK users, the Consumer Protection from Unfair Trading Regulations 2008).
  4. 6.4Inputs and providers. Content you submit to AI Features may be transmitted to third-party model providers to generate outputs, subject to the Privacy Policy and those providers’ terms. Do not submit content you are not authorized to share.
  5. 6.5As between you and the Licensor, and subject to third-party model terms, you retain rights in the AI Output you generate for your business use and are responsible for how it is used.

7. Third-party services and linked accounts

  1. 7.1The App integrates with third-party services, including Google (Google Business Profile, Google Sign-In, Google Play services, Google Play Install Referrer), Meta (Facebook Page, Instagram Business, Facebook Login), messaging platforms (including WhatsApp), analytics, push-notification, and crash-reporting providers (Firebase), and attribution providers (Apple SKAdNetwork).
  2. 7.2When you connect a Linked Account, you authorize the App to access, retrieve, publish, and manage information on your behalf through that service’s official interfaces (e.g., OAuth). You must have the right to grant such access and must comply with each provider’s terms. Your relationships with linked platforms are governed by those platforms’ own agreements.
  3. 7.3The Licensor does not control and is not responsible for third-party services, their availability, API changes, or their acts or omissions.
  4. 7.4Messaging and anti-spam. When you use CRM or review-request features to message your customers (including via WhatsApp or SMS), you are the sender. You are solely responsible for obtaining any legally required consent and for compliance with applicable messaging and anti-spam laws in your jurisdiction, including: the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act (U.S.); Canada’s Anti-Spam Legislation (CASL); the Privacy and Electronic Communications Regulations (UK); EU Directive 2002/58/EC (ePrivacy); WhatsApp Business Policy; and any equivalent law applicable to you, together with the messaging platform’s rules.

8. Device permissions

The App requests the following permissions, used only to provide the associated features and requested at the point of use where required. You may decline or revoke them in device settings (which may disable the related feature). This summary is qualified by the Privacy Policy.

Permissions requested
Permission Purpose
Camera Capture photos/videos for your profile, media, posts, and QR scanning.
Photos / Media / Storage Select media to upload and save generated media to your device.
Microphone / Audio settings Voice Agent for hands-free business management and in-app audio.
Contacts Import contacts into the customer directory (CRM) for review-request campaigns, with your action.
Notifications / Background sync / Foreground service Deliver push notifications, in-app messages, and complete background sync (e.g., media uploads).
Network / Network state Connect to our servers and detect connectivity.
Advertising ID / App Tracking Transparency / SKAdNetwork Measure installs and attribution and, subject to your choices, deliver relevant advertising.
Local network (iOS) Discover and connect to nearby devices.

9. Subscriptions, fees, billing, and cancellation

  1. 9.1Paid plans. Certain features require a paid Subscription. Prices, features, and billing cycles are shown in the App at purchase.
  2. 9.2Payment processing. Subscriptions are purchased through a secure in-app payment flow. Payments are processed by Cashfree (or such other payment processor as shown at checkout) and are not processed through Apple App Store or Google Play in-app billing. You are subject to the applicable payment processor’s terms presented at the time of purchase.
  3. 9.3Automatic renewal. Unless stated otherwise, Subscriptions renew automatically at the end of each term at the then-current price, and your payment method is charged, until cancelled. You can cancel anytime through the App’s subscription management settings or by contacting us at support@ezobooks.in; cancellation takes effect at the end of the current billing period.
  4. 9.4Auto-renewal disclosures. Consistent with applicable automatic-renewal and subscription laws (including California’s Automatic Renewal Law and equivalent statutes in other jurisdictions), renewal terms, pricing, and cancellation instructions are presented before purchase and you may cancel as described in Section 9.3.
  5. 9.5Taxes. Prices are exclusive of applicable taxes (VAT, GST, sales/use tax, or equivalent) unless stated; you are responsible for any such taxes.
  6. 9.6Refunds. Except where required by applicable mandatory law (including the EU/UK 14-day withdrawal right described in Sections 29.2 and 30.2), fees are non-refundable. Refund requests may be submitted through the App or by contacting support@ezobooks.in. See the Refund & Cancellation Policy.
  7. 9.7Price changes. We may change fees prospectively with notice as required by law; changes apply from the next billing cycle.

10. Your content and data

  1. 10.1Ownership. You retain all rights in Your Content. This Agreement transfers no ownership of Your Content to us.
  2. 10.2License to us. You grant the Licensor a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and adapt Your Content solely to operate, provide, secure, and improve the App and the features you use (including sending it to third-party services and AI providers as needed to perform your requested actions).
  3. 10.3Your warranties. You represent that you own or have all necessary rights to Your Content and Linked Account data and that its use through the App violates no law or third-party right.
  4. 10.4Privacy. Our collection and use of personal information is described in the Privacy Policy.
  5. 10.5Backups. You are responsible for maintaining your own backups.

11. Acceptable use

You agree not to use the App to: (a) upload or publish unlawful, defamatory, obscene, infringing, or deceptive content; (b) post fake, incentivized, or misleading reviews in violation of FTC rules, EU consumer-protection law, or platform policies; (c) send unsolicited or unlawful communications; (d) infringe intellectual-property or privacy rights; (e) transmit malware or attempt unauthorized access; (f) interfere with or overload the App; or (g) use the App for any fraudulent, harmful, or unlawful purpose.

12. Intellectual property

The App and all related intellectual-property rights, including software, designs, and trademarks (“NearSearch”, “Dhanda”, “Dhanda AI”), are owned by the Licensor or its licensors and protected by U.S. and international law. Except for the limited license in Section 3, no rights are granted. Feedback you provide may be used by us without restriction or obligation to you.

13. DMCA / copyright complaints

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe content accessible through the App infringes your copyright, send a notice with the required elements to our designated agent:

Copyright Agent — Ezo Technologies Private Limited

Flat No. 404, Jeevdani Apartment
Sector 20, Airoli Gaon, Airoli
Thane, Maharashtra, India – 400708

Email: support@ezobooks.in

A notice must include: identification of the copyrighted work; identification of the allegedly infringing material and its location; your contact information; a statement of good-faith belief; a statement, under penalty of perjury, that the information is accurate and you are authorized to act; and your physical or electronic signature. We may remove content and terminate repeat infringers.

14. Updates, changes, and availability

  1. 14.1We may release updates, some of which may be required to continue using the App and may install automatically. Features may be added, changed, or removed.
  2. 14.2The App may present in-app or forced update prompts; continued use may require the latest version.
  3. 14.3We do not warrant uninterrupted or error-free availability and may modify, suspend, or discontinue the App or any feature with or without notice.

15. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP AND ALL AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL MEET YOUR REQUIREMENTS, IMPROVE SEARCH RANKINGS OR REVENUE, OR BE UNINTERRUPTED, SECURE, OR ERROR-FREE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES; WHERE THIS IS THE CASE, THE ABOVE EXCLUSION APPLIES ONLY TO THE FULLEST EXTENT PERMITTED BY LAW, AND YOU MAY HAVE ADDITIONAL RIGHTS UNDER APPLICABLE LAW.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE LICENSOR OR ITS AFFILIATES, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE APP OR THIS AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY. THE LICENSOR’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO THE LICENSOR FOR THE APP IN THE TWELVE (12) MONTHS PRECEDING THE EVENT, OR (B) USD 50. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; WHERE PROHIBITED, THE ABOVE LIMITATION APPLIES ONLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

17. Indemnification

You agree to indemnify, defend, and hold harmless the Licensor and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Your Content; (b) your use of the App or Linked Accounts; (c) your communications to customers; (d) your violation of this Agreement or any law; or (e) your infringement of any third-party right.

18. Dispute resolution — binding arbitration and class-action waiver

Read this section carefully

It affects your rights and requires individual arbitration of most disputes. This Section does not apply to EU/EEA or UK consumers — see Sections 29.4 and 30.5.

  1. 18.1Informal resolution first. Before starting arbitration, you agree to contact us at support@ezobooks.in and attempt to resolve the dispute informally for at least 30 days.
  2. 18.2Agreement to arbitrate. Except as provided below, and except for EU/EEA and UK consumers (see Part II), any dispute, claim, or controversy arising out of or relating to the App or this Agreement shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of this Section.
  3. 18.3Class-action and jury-trial waiver. You and the Licensor agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. YOU AND THE LICENSOR WAIVE ANY RIGHT TO A JURY TRIAL. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding.
  4. 18.4Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court to protect intellectual-property rights or prevent unauthorized access.
  5. 18.530-day opt-out. You may opt out of this arbitration provision by sending written notice to support@ezobooks.in within 30 days of first accepting this Agreement, stating your name and intent to opt out. If you opt out, Section 19 (governing law and forum) applies to disputes.
  6. 18.6Severability. If the class-action waiver in 18.3 is found unenforceable as to a particular claim, that claim shall proceed in court, but the rest of this Section 18 remains in effect.

19. Governing law and forum

  1. 19.1This Agreement is governed by the laws of India, without regard to conflict-of-laws rules, except where mandatory local law of your country of residence applies (see Part II).
  2. 19.2Subject to Section 18, the courts located in Navi Mumbai, India shall have exclusive jurisdiction. This Section does not deprive you of any non-waivable rights under the mandatory law of your country of residence.

20. U.S. state privacy rights

If you are a resident of California (CCPA/CPRA), Virginia, Colorado, Connecticut, Utah, Texas, or another U.S. state with a comprehensive privacy law, you have rights to know, access, delete, correct, and opt out of the “sale” or “sharing” of personal information and targeted advertising, as described in our Privacy Policy. We do not sell the personal information of consumers we know to be under 16 without authorization. To exercise your rights, contact support@ezobooks.in. You may control tracking through the App’s consent settings and your device’s App Tracking Transparency / Advertising ID controls.

21. California notice

Under California Civil Code § 1789.3, California users are entitled to the following notice: you may contact us at support@ezobooks.in. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

22. Export controls and sanctions

You represent that you are not located in, and will not use the App from, a country or region subject to U.S. embargo, and that you are not on any U.S. government restricted- or denied-party list (including OFAC’s SDN list). You agree to comply with all applicable export-control and sanctions laws.

23. U.S. Government end users

The App is a “commercial item” as defined in 48 C.F.R. § 2.101, consisting of “commercial computer software” and “commercial computer software documentation.” Consistent with 48 C.F.R. § 12.212 and 48 C.F.R. §§ 227.7202-1 through 227.7202-4, U.S. Government end users acquire the App with only those rights set forth in this Agreement.

24. Term and termination

  1. 24.1This Agreement is effective until terminated and terminates automatically upon breach.
  2. 24.2You may terminate by ceasing use and deleting the App. We may suspend or terminate your access, with or without notice, for breach, suspected fraud or abuse, legal requirement, or discontinuation of the App.
  3. 24.3Upon termination, the license in Section 3 ends and you must delete the App. Sections that by their nature should survive (including 4, 6.2–6.4, 10, 12, 13, 15–23, and 25) survive termination.

25. Store-specific terms

  1. 25.1General. This Agreement is between you and the Licensor only, not with any Store. The Stores are not responsible for the App.
  2. 25.2Apple App Store (iOS users). You acknowledge that: (a) this EULA is between you and the Licensor only, and Apple is not a party; (b) the license is limited to use on Apple-branded devices you own or control per Apple’s Media Services / App Store Terms, and Apple’s standard Licensed Application End User License Agreement minimum terms are incorporated, with the more restrictive terms governing your use where they conflict; (c) the Licensor, not Apple, is solely responsible for the App, its content, support, and for addressing any claims (including product-liability, legal/regulatory, and IP claims); (d) Apple has no warranty obligation, and any warranty non-conformance may entitle you to a refund of the purchase price from Apple, where applicable; (e) Apple and its subsidiaries are third-party beneficiaries and may enforce this EULA against you; and (f) you represent you are not located in a U.S.-embargoed country or on a U.S. prohibited-parties list.
  3. 25.3Google Play (Android users). Your use is also subject to the Google Play Terms of Service and developer policies. Google is not a party to this Agreement.

26. General

  1. 26.1Entire agreement. This Agreement (Part I and Part II), together with the Privacy Policy and any purchase terms, is the entire agreement regarding the App and supersedes prior agreements on the subject.
  2. 26.2Severability. If any provision is unenforceable, the remaining provisions remain in effect.
  3. 26.3No waiver. Failure to enforce any provision is not a waiver.
  4. 26.4Assignment. You may not assign this Agreement without our prior written consent; we may assign it in connection with a merger, acquisition, or sale of assets.
  5. 26.5Force majeure. We are not liable for delays or failures due to causes beyond our reasonable control.
  6. 26.6Notices. We may provide notices via the App, email, or by posting. Notices to us go to support@ezobooks.in.
  7. 26.7Language. This Agreement is provided in English. Where local law requires a translation, and one is provided, the mandatory local-language version governs to the extent required by that law; otherwise the English version controls.

27. Contact

Ezo Technologies Private Limited

Flat No. 404, Jeevdani Apartment
Sector 20, Airoli Gaon, Airoli
Thane, Maharashtra, India – 400708

Email: support@ezobooks.in
Web: nearsearch.com

Part II — International & Regional Compliance

How to read Part II

Some countries grant users — especially consumers — mandatory rights that cannot be waived by contract. Where a Section of Part II applies to you based on your country of residence, it prevails over any conflicting provision of Part I to the extent of the conflict. All other terms in Part I continue to apply. Nothing in this Agreement removes rights you have under mandatory local law.

28. General order of precedence

  1. 28.1In case of conflict, the order of precedence is: (a) mandatory local law applicable to you; (b) the region-specific Section of Part II that applies to you; (c) the store-specific terms (Section 25); (d) the remaining terms of Part I.
  2. 28.2Regardless of the governing-law and jurisdiction clause in Section 19, if you are a consumer, you retain (i) the protection of the mandatory provisions of the law of your country of habitual residence, and (ii) the right to bring proceedings in, and have disputes heard under the law of, your home country where local law so requires.
  3. 28.3Any clause of Part I that limits or excludes liability, disclaims warranties, requires indemnification, imposes arbitration, or waives class actions applies to you only to the extent permitted by the mandatory law of your country. Where such law prohibits or limits the clause, it is modified to the minimum extent necessary to be lawful, and the remainder of Part I stays in effect.

29. European Union / European Economic Area (EU/EEA)

If you reside in the EU or EEA, the following applies:

29.1 Consumer statutory rights and warranties

Notwithstanding Section 15 (Disclaimer of Warranties) and Section 16 (Limitation of Liability), if you are a consumer you benefit from the mandatory legal guarantee of conformity for digital content and digital services under Directive (EU) 2019/770 and your national implementing law. Nothing excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; or (d) any liability that cannot be excluded or limited under applicable law. Where liability may lawfully be limited, it is limited to foreseeable damage arising from a breach of a material obligation.

29.2 Right of withdrawal (14-day cooling-off) for paid Subscriptions

For paid purchases, you generally have the right to withdraw within 14 days without giving a reason (Directive 2011/83/EU). Exception / waiver: for digital content or services supplied immediately, you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal once performance has begun, to the extent permitted by law. Where a purchase is made through an app store, the store’s own withdrawal/refund process may apply. Withdrawal instructions and a model withdrawal form are available at nearsearch.com/refund.

29.3 Governing law and jurisdiction for consumers

The choice of law and forum in Section 19 does not deprive you of the protection of the mandatory consumer-protection rules of your country of residence, and you may bring proceedings in the courts of your home country (Regulation (EU) 1215/2012; Regulation (EC) 593/2008).

29.4 Arbitration and class actions

Section 18 (arbitration) and any class-action or collective-redress waiver do not apply to EU/EEA consumers to the extent they would deprive you of access to your local courts or to collective-redress mechanisms available under EU or national law.

29.5 Data protection (GDPR)

Processing of your personal data is governed by the General Data Protection Regulation (EU) 2016/679 and described in our Privacy Policy. You have the rights of access, rectification, erasure, restriction, data portability, objection, and to withdraw consent, and to lodge a complaint with your supervisory authority. International transfers outside the EEA are safeguarded by appropriate mechanisms (e.g., Standard Contractual Clauses). Our data-protection contact / EU representative (where applicable, Art. 27 GDPR) is not yet appointed — for data-protection queries contact support@ezobooks.in.

29.6 Consent for tracking and advertising

Analytics, advertising identifiers, attribution and tracking features (including Advertising ID, Apple App Tracking Transparency, SKAdNetwork, and Firebase Analytics) that are not strictly necessary are used only with your prior consent, obtained through the App’s consent mechanism, in line with the ePrivacy rules and GDPR. You may withdraw consent at any time in the App or device settings.

29.7 Trader information (Digital Services Act)

As required by Regulation (EU) 2022/2065 (DSA): the trader/provider is Ezo Technologies Private Limited, Flat No. 404, Jeevdani Apartment, Sector 20, Airoli Gaon, Airoli, Thane, Maharashtra, India – 400708, support@ezobooks.in. Complaints may be submitted to support@ezobooks.in, and the EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

29.8 Accessibility

We aim to meet applicable accessibility requirements, including the European Accessibility Act (Directive (EU) 2019/882), where they apply to the App.

30. United Kingdom (UK)

If you reside in the UK, the following applies:

  1. 30.1Consumer Rights Act 2015. You benefit from statutory rights that digital content be of satisfactory quality, fit for purpose, and as described. Sections 15–16 do not exclude or limit these rights or liability that cannot lawfully be excluded (including death/personal injury from negligence, and fraud).
  2. 30.2Right to cancel. The 14-day cancellation right under the Consumer Contracts Regulations 2013 applies to paid purchases, subject to the same immediate-performance waiver described in Section 29.2.
  3. 30.3Governing law / forum. As a UK consumer you retain the mandatory protections of the law of the UK nation where you reside and may bring proceedings there.
  4. 30.4UK GDPR. Personal data is processed under the UK GDPR and Data Protection Act 2018; the rights in Section 29.5 apply. Our UK representative (where applicable) is not yet appointed — for data-protection queries contact support@ezobooks.in.
  5. 30.5Arbitration/class-action limitations in Section 18 do not deprive you of access to UK courts.

31. Other jurisdictions

The App is offered worldwide (excluding India). In addition to the above, the following mandatory-rights carve-outs apply where relevant:

  • Canada: personal data is handled per PIPEDA (and applicable provincial law, e.g., Quebec Law 25). Consumer-protection statutes may render certain exclusions unenforceable; those rights are preserved. French-language rights in Quebec are respected.
  • Australia: nothing in this Agreement excludes, restricts, or modifies the consumer guarantees under the Australian Consumer Law (Competition and Consumer Act 2010). Where those guarantees apply, our liability is limited (where permitted) to re-supply of the service or the cost of re-supply. Privacy is handled under the Privacy Act 1988 (APPs).
  • Brazil: processing complies with the LGPD (Lei nº 13.709/2018); data-subject rights and the Código de Defesa do Consumidor consumer protections are preserved.
  • Gulf / MENA (e.g., UAE, KSA): local consumer-protection, e-commerce, and data-protection laws (e.g., UAE PDPL, KSA PDPL) apply where mandatory; any localisation or Arabic-language requirements are honoured where applicable.
  • All other countries: where local mandatory law grants you rights that conflict with this Agreement, those rights prevail to the minimum extent necessary.

32. App store distribution (worldwide)

  1. 32.1Part II operates alongside the store-specific terms in Section 25 (Apple App Store and Google Play). The Apple third-party-beneficiary and “Licensed Application” terms, and Google Play Terms of Service, continue to apply per Section 25.
  2. 32.2Where an app store, in a given country, provides its own mandatory refund, cancellation, or consumer-dispute process, that process is available to you in addition to the rights in this Part II.
  3. 32.3You are responsible for using the App in compliance with the laws of your country, and you must not use the App where it is prohibited by local law or by export/sanctions rules (Section 22).

Other policies

  • Privacy Policy
  • Refunds & Cancellation
  • Account Deletion
  • Contact
NearSearch

NearSearch helps you find trusted local businesses near you.

  • Privacy Policy
  • Refunds & Cancellation
  • Account Deletion
  • Contact
  • EULA